That may be a little drastic at this point.
You could jump into a full Factory Data Reset (FDR) which resets the phone back to original factory settings, like the day you first turned it on, but you lose ALL personal files, pictures, music, etc. When issues like you described don't happen in Safe Mode that normally means an app is causing the problem. That's why Whatsapp doesn't work in Safe Mode, it's a Play Store app that didn't come pre-installed on the phone. When the phone is running in Safe Mode Play Store apps that didn't come pre-installed do not run. If things are working correctly in Safe Mode then that points to a Play Store app (one that you downloaded & installed that didn't come pre-loaded on the phone) as a possible cause of the problem. If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.No need to apologize, we all learn new things from each other all the time. If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar it happen only when watching Netflix? If you are watching Netflix online, I suggest you try a different browser If Windows Update says your device is up to date, you have all the updates that are currently available Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. Select the box next to any updates you want to install, and then click Download and install.
Updates with a blue information icon are optional.Ĭlick the update name for a description, version number, and file size. Updates with a yellow information icon are recommended. HPSA will automatically search for all the latest drivers for your NotebookĬlick My devices in the top menu, and then click Updates in the My PC or My notebook pane.Ĭlick Check for updates and messages to scan for new updates. Next download and run the HP Support Assistant from this Link. It happen only when watching Netflix? If you are watching Netflix online, I suggest you try a different browser
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